Privacy Policy

This Privacy Policy explains how PalaceCity Forbidden City Visitor Guide ("we," "us," or "our") collects, uses, shares, and protects personal information when you use our site and services. By accessing or using our online platform, you agree to the practices described in this policy.

If you have any questions, please contact us at info@palacecity.biz or visit us at 12 Qianmen East Street, Dongcheng District, Beijing 100006, China.

Information We Collect

We collect information to provide and improve our visitor guide services:

Account and contact details you provide, such as name and email address.
Usage data, including pages viewed, interactions, device information, and browser type.
Location-related data when you allow location services for contextual guidance.
Cookies and similar technologies for session management, analytics, and preferences.

How We Use Information

We use your information to operate, improve, and secure our site and services:

Providing visitor guidance content, itinerary suggestions, and personalized recommendations.
Responding to your inquiries and support requests.
Improving functionality, performance, and user experience.
Analytics to understand service usage and enhance features.
Maintaining the security and integrity of our platform and preventing misuse.
Complying with applicable legal obligations.

Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, maintain sessions, and analyze site performance. You can manage cookies through your browser settings; disabling cookies may affect certain features of our service.

Legal Bases for Processing

Where required, we process personal data based on:

Your consent for specific purposes.
Performance of a contract or to take steps at your request before entering a contract.
Legitimate interests in improving and securing our services, balanced against your rights.
Compliance with legal obligations.

Sharing of Information

We do not sell personal information. We may share information with:

Service providers assisting with hosting, analytics, security, and customer support under appropriate safeguards.
Authorities or third parties when required by law or to protect our rights, users, and the public.
Successors in the event of a business restructuring, subject to applicable data protection safeguards.

Data Retention

We retain personal information only as long as necessary for the purposes described or as required by law. When no longer needed, we will delete or anonymize the information in a secure manner.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict certain processing of your personal data, and to object to processing or request data portability. You may withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@palacecity.biz. We may need to verify your identity before responding.

International Transfers

If we transfer personal information across borders, we will do so in compliance with applicable data protection laws and employ appropriate safeguards.

Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Children's Privacy

Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us personal information, contact us to request deletion.

Third-Party Links

Our site may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will post the updated version on our site and indicate the revision date. Your continued use of the service after updates constitutes acceptance of the revised policy.